2 ways to deal with negative reviews with Opinew
1. Review Comments/Responses
You can comment on any review but it comes handy especially for the negative ones. Go to Reviews > find your review > click “Comment”.

Comments show your side of the argument. They are your chance to show off your customer service – respond in a calm, understanding, and professional way and you will win more customers than you would with
2. Automatic profanity filters
We know there some people that are offensive and just can’t be reasoned with. We’ve got your back. If there is a review with offensive words, we hide it.