Someone asked a question about one of your products and you want to answer it, but don’t know how. Don’t worry, it’s very easy.
First, let’s find the question and answers section:
- On the menu, click on “Questions and Answers”.
![](https://sp-ao.shortpixel.ai/client/to_auto,q_glossy,ret_img,w_1024,h_503/https://www.opinew.com/help-center/wp-content/uploads/2021/03/Selection_007-1024x503.png)
You’ll notice that on the right side table, the questions for all products will be displaying. Below you’ll see the ‘Answered’ and ‘Unanswered’ buttons.
- Click the ‘Unanswered’ button.
![](https://sp-ao.shortpixel.ai/client/to_auto,q_glossy,ret_img,w_1024,h_503/https://www.opinew.com/help-center/wp-content/uploads/2021/03/Selection_009-1024x503.png)
2. The unanswered questions will be displayed. See the question you want to answer and click the ‘Answer’ button.
![](https://sp-ao.shortpixel.ai/client/to_auto,q_glossy,ret_img,w_1024,h_502/https://www.opinew.com/help-center/wp-content/uploads/2021/03/Selection_008-1024x502.png)
3. Answer the question in the second text field.
![](https://sp-ao.shortpixel.ai/client/to_auto,q_glossy,ret_img,w_865,h_608/https://www.opinew.com/help-center/wp-content/uploads/2021/03/Selection_010-1.png)
4. Before You click “Answer”, consider checking the box that says “Make public” if you think this question might be relevant to other potential customers.
![](https://sp-ao.shortpixel.ai/client/to_auto,q_glossy,ret_img,w_839,h_596/https://www.opinew.com/help-center/wp-content/uploads/2021/03/Selection_011.png)
5. And now simply click “Answer”.
![](https://sp-ao.shortpixel.ai/client/to_auto,q_glossy,ret_img,w_787,h_575/https://www.opinew.com/help-center/wp-content/uploads/2021/03/Selection_012.png)
That’s it! You’ve answered the question.
If you have any further questions please be sure to leave them on the comments and we’ll get back to you as soon as possible.