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  3. How do I use the Opinew Order Printer?
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  3. How do I use the Opinew Order Printer?

How do I use the Opinew Order Printer?

If you are using Order Printer or Order Printer Pro, you can now easily print review request slips and send them with your orders. These slips include short customizable message for the customer and a QR code that lets a customer write a review for their order.

Accessing The Template

To access and copy the printed review request template, go to the Integration menu of your Opinew dashboard and open the Order Printer or Order Printer Pro card.

A popup will appear. At the bottom of the popup copy the template code by clicking the “Copy to Clipboard” button. That’s it, now you can paste the template to your preferred order printer app.

Order Printer Setup

To include the review request slips in your Order Printer templates, go to your Order Printer dashboard and click the “Manage templates” button in the top left corner.

Now, click the “Add template” button in the top right corner of the dashboard.

In the following window, paste your copied template code in the code input field and fill in the name of this new template. Then click the “Save” button in the top right corner.

Now you can include the review request slip in individual orders in the same way as all other templates.

Order Printer Pro Setup

To include the review request slips in your Order Printer Pro templates, go to your Order Printer Pro dashboard and open the “Manage templates” tab in the top of the dashboard.

Here, click the “Create template” button in the top right corner.

A Template setup popup will show up, select the Blank template option and continue.

Replace the code in the “code” input field with your copied template code and fill in the name for the new template. Then, click the “Save” button in the top right corner.

That’s it, you can now include the review request slip for your orders in the same way as any other template.

QR code image doesn’t show up

If the review request QR code for a specific order cannot be loaded, it means that this order is probably from before you installed Opinew and there is no review request created for it (All new orders would have a review request created automatically).

To create review requests for old orders go to Opinew Dashboard > Get Reviews > Review Requests and use the chart on the right. After that, the QR code will show up.

If you have created the review request and the QR code is still not visible, try clearing your browser cache.

Customizing your review request template

The generated review request slip is an image and therefore the customization is somehow limited. If you wish to change the size and positioning of the review request slip you can do so in the order printer template editor.

You can also include the review request template code inside other templates in your order printer app.

To change the text that will be rendered to the left of the QR code, open the ‘Order printer’ card in the Integrations section.

Scroll down and you’ll see an editor, where you can customize your review request message using various tags, similarly to our email editor. When you’re ready, click the ‘Save template’ button.

Updated on March 31, 2021

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