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How to integrate with Zendesk

With Opinew, you can create Zendesk tickets automatically when a review is created, based on how many stars the review has.

For example, if you want to create a ticket for every review with 3 stars or less. Here’s how to do it:

Head to Extra and Integrations -> Integrations

Then, click on Zendesk and select Enable Zendesk Integration.

Head to your Zendesk dashboard. Click on the Gear Icon in the left menu.

Make sure the password access option is enabled. If not, click on it to enable it.

Get back to the Opinew Zendesk Integration page. Click the ‘Enable Zendesk integration’ option on the top. After that in the next field type your Zendesk domain (you can see it in the URL bar when in Zendesk, it starts with ‘https://’ and end with ‘zendesk.com’ as seen in the image below). Then, in the next field type your Zendesk email and after that your Zendesk password (the ones you use to login). Finally, select the number of stars the review needs to have in order to create the Zendesk ticket and click Save:

That’s it! Whenever a new review is created and the number of stars is equal or less than the ones you selected, a new Zendesk ticket will be created automatically.

Updated on May 18, 2021

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