Frequently Asked Questions

  •  Will you help me install the plugin?

    In most of the cases the plugin will install itself during the one click install process, but if something seems off or did not install, get in touch with our support crew at support@opinew.com (who usually respond quite quickly) or use the live chat on the bottom right corner of this page.

  •  What marketplaces do you import reviews from?

    We currently support Aliexpress, Amazon and Ebay. We synchronize the reviews every day.

  •  Reviews or average stars don't display correctly. What can I do?

    Contact us via email (support@opinew.com) or live chat in the bottom right of the page either in in your Opinew App dashboard or here.

  •  I need more than 5000 review request per month.

    Yes, we do support large volume shops. Drop us an email at support@opinew.com and we'll get in touch with you about a custom plan for you.

  •  How do I install the average stars and All reviews widget codes?

    The instructions are in your Opinew App dashboard under "Extra Plugins".

  •  Do I need to create coupons manually?

    No need. We fully integrate with Shopify's coupon system behind the scenes.

  •  Can I set up All Reviews page?

    Yes, we have an all reviews widget. You can find the instructions in your Opinew App dashboard under "Extra Plugins".

Get In Touch

Have questions? Want to schedule a demo?


E: support@opinew.com