{"id":423,"date":"2020-01-17T17:23:23","date_gmt":"2020-01-17T17:23:23","guid":{"rendered":"https:\/\/www.opinew.com\/help-center\/?post_type=ht_kb&#038;p=423"},"modified":"2025-06-18T21:19:49","modified_gmt":"2025-06-18T21:19:49","slug":"sms-review-requests","status":"publish","type":"ht_kb","link":"https:\/\/www.opinew.com\/help-center\/knowledge-base\/sms-review-requests\/","title":{"rendered":"SMS Review Requests"},"content":{"rendered":"\n<p>Apart from emails, you can also send SMS review requests to your customers. This feature is priced separately from your monthly or annual subscription based on the amount of SMS sent.<\/p>\n\n\n\n<p>SMS review requests are only sent if the customer provided valid phone number. You can also set a limit on the maximum amount that can be spent on SMS per month, after this amount is reached, we won&#8217;t send any more SMS until the end of the billing cycle.<\/p>\n\n\n\n<a href=\"https:\/\/apps.shopify.com\/photo-reviews\/reviews\"><button style=\"margin-bottom:20px;\">Get Opinew Reviews App<\/button><\/a>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Read through our step-by-step guide, or watch our video tutorial below to quickly get started with SMS Review Requests. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Set Up Email &amp; SMS Review requests automation on Shopify with Opinew\" width=\"643\" height=\"482\" src=\"https:\/\/www.youtube.com\/embed\/irUJKBcZNB8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Activate SMS Review Requests<\/h2>\n\n\n\n<p>To activate this service, go to the Account page in your Opinew dashboard. Here, click the &#8220;Enable SMS Review Requests&#8221; switch.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"533\" src=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-19-1024x533.png\" alt=\"\" class=\"wp-image-3352\" srcset=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-19-1024x533.png 1024w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-19-300x156.png 300w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-19-768x400.png 768w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-19-50x26.png 50w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-19-60x31.png 60w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-19-100x52.png 100w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-19.png 1397w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n    \t\t<div class=\"hts-messages hts-messages--alert   hts-messages--withicon \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tSMS review requests cannot be activated for shops with free subscription plan.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n\n\n\n<p>After you click this switch, a confirmation popup will open. Wait for the confirmation button to load and then click on it to go to the Shopify billing page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"203\" src=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023.png\" alt=\"\" class=\"wp-image-1054\" srcset=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023.png 620w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-300x98.png 300w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-50x16.png 50w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-60x20.png 60w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-100x33.png 100w\" sizes=\"(max-width: 620px) 100vw, 620px\" \/><\/figure>\n\n\n\n<p>When you are redirected to the Shopify page, approve the new usage charge by clicking the button in the right bottom corner.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"860\" height=\"295\" src=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm-1.png\" alt=\"\" class=\"wp-image-429\" srcset=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm-1.png 860w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm-1-300x103.png 300w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm-1-768x263.png 768w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm-1-50x17.png 50w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm-1-60x21.png 60w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm-1-100x34.png 100w\" sizes=\"(max-width: 860px) 100vw, 860px\" \/><\/figure>\n\n\n\n<p>That&#8217;s it, SMS review requests are now active and will be sent together with the email review requests.<\/p>\n\n\n    \t\t<div class=\"hts-messages hts-messages--alert   hts-messages--withicon \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tIf you upgrade your subscription plan or switch to annual plan, you will need to reactivate the SMS review requests again.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n\n\n\n<h2 class=\"wp-block-heading\">Change monthly limit for SMS charges<\/h2>\n\n\n\n<p>SMS review requests won&#8217;t be sent if you already reached your monthly limit. In order to change this limit, go to the Account page in your Opinew dashboard and on the SMS review request card change the &#8220;Set max amount to spend on SMS review requests per month&#8221; field to your desired value and click &#8220;Adjust&#8221;.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"670\" height=\"246\" src=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_024.png\" alt=\"\" class=\"wp-image-1055\" srcset=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_024.png 670w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_024-300x110.png 300w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_024-50x18.png 50w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_024-60x22.png 60w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_024-100x37.png 100w\" sizes=\"(max-width: 670px) 100vw, 670px\" \/><\/figure>\n\n\n\n<p>After you click this button, a confirmation popup will open. Wait for the confirmation button to load and then click on it to go to the Shopify billing page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"203\" src=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-1.png\" alt=\"\" class=\"wp-image-1056\" srcset=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-1.png 620w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-1-300x98.png 300w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-1-50x16.png 50w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-1-60x20.png 60w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-1-100x33.png 100w\" sizes=\"(max-width: 620px) 100vw, 620px\" \/><\/figure>\n\n\n\n<p>On the Shopify page, approve the changes to the usage charge by clicking on the &#8220;Approve update&#8221; button<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"855\" height=\"262\" src=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_change.png\" alt=\"\" class=\"wp-image-433\" srcset=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_change.png 855w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_change-300x92.png 300w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_change-768x235.png 768w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_change-50x15.png 50w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_change-60x18.png 60w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_change-100x31.png 100w\" sizes=\"(max-width: 855px) 100vw, 855px\" \/><\/figure>\n\n\n\n<p>The updated SMS charge limit  should be visible in the Account page of your Opinew dashboard.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Edit the SMS Review Request template<\/h2>\n\n\n\n<p>To access the SMS template editor go to Request &gt; Review Request Configuration in the sidebar in your Opinew dashboard, and then click the SMS option on the right side menu.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"565\" src=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-20-1024x565.png\" alt=\"\" class=\"wp-image-3354\" srcset=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-20-1024x565.png 1024w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-20-300x165.png 300w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-20-768x424.png 768w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-20-50x28.png 50w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-20-60x33.png 60w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-20-100x55.png 100w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-20.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Scroll down on the right side and you&#8217;ll see the editor. In this editor, you can change the sender name and the content of the SMS. You can also see details on how many SMS parts will be needed in order to send your SMS. To save the template click on the &#8220;Save&#8221; button at the top.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"741\" src=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-21-1024x741.png\" alt=\"\" class=\"wp-image-3355\" srcset=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-21-1024x741.png 1024w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-21-300x217.png 300w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-21-768x556.png 768w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-21-50x36.png 50w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-21-60x43.png 60w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-21-100x72.png 100w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2025\/06\/image-21.png 1067w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n    \t\t<div class=\"hts-messages hts-messages--info   hts-messages--withicon \"   >\r\n    \t\t\t    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tTry to make your SMS template short, since you will be paying for each SMS part.    \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n\n\n\n<p>Make sure to include the {unsubscribe_link} merge tag, this will give the customer an option to opt-out and it is required to be inside the SMS.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Deactivate SMS Review Requests<\/h2>\n\n\n\n<p>To deactivate this service, go to the Account page in your Opinew dashboard. Here, click the \u201cEnable SMS Review Requests\u201d switch.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"690\" height=\"293\" src=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_028.png\" alt=\"\" class=\"wp-image-1060\" srcset=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_028.png 690w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_028-300x127.png 300w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_028-50x21.png 50w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_028-60x25.png 60w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_028-100x42.png 100w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/><\/figure>\n\n\n\n<p>After you click this button, a confirmation popup will open. Wait for the confirmation button to load and then click on it to go to the Shopify billing page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"203\" src=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-2.png\" alt=\"\" class=\"wp-image-1061\" srcset=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-2.png 620w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-2-300x98.png 300w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-2-50x16.png 50w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-2-60x20.png 60w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2021\/03\/Selection_023-2-100x33.png 100w\" sizes=\"(max-width: 620px) 100vw, 620px\" \/><\/figure>\n\n\n\n<p>When you are redirected to the Shopify page, approve the default plan charge (without the extra SMS charges) by clicking the button in the right bottom corner.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"855\" height=\"265\" src=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm_disable.png\" alt=\"\" class=\"wp-image-437\" srcset=\"https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm_disable.png 855w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm_disable-300x93.png 300w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm_disable-768x238.png 768w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm_disable-50x15.png 50w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm_disable-60x19.png 60w, https:\/\/www.opinew.com\/help-center\/wp-content\/uploads\/2020\/01\/shopify_confirm_disable-100x31.png 100w\" sizes=\"(max-width: 855px) 100vw, 855px\" \/><\/figure>\n\n\n\n<p>SMS review requests will now be deactivated for your shop.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Apart from emails, you can also send SMS review requests to your customers. This feature is priced separately from your monthly or annual subscription based on the amount of SMS sent. SMS review requests are only sent if the customer provided valid phone number. You can also set a limit&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[22],"ht-kb-tag":[26],"_links":{"self":[{"href":"https:\/\/www.opinew.com\/help-center\/wp-json\/wp\/v2\/ht-kb\/423"}],"collection":[{"href":"https:\/\/www.opinew.com\/help-center\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.opinew.com\/help-center\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.opinew.com\/help-center\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.opinew.com\/help-center\/wp-json\/wp\/v2\/comments?post=423"}],"version-history":[{"count":13,"href":"https:\/\/www.opinew.com\/help-center\/wp-json\/wp\/v2\/ht-kb\/423\/revisions"}],"predecessor-version":[{"id":3356,"href":"https:\/\/www.opinew.com\/help-center\/wp-json\/wp\/v2\/ht-kb\/423\/revisions\/3356"}],"wp:attachment":[{"href":"https:\/\/www.opinew.com\/help-center\/wp-json\/wp\/v2\/media?parent=423"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.opinew.com\/help-center\/wp-json\/wp\/v2\/ht-kb-category?post=423"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.opinew.com\/help-center\/wp-json\/wp\/v2\/ht-kb-tag?post=423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}